Refund policy

Last updated: September 25, 2026

This Return and Refund Policy applies to digital eBooks and other downloadable resources offered by Livo Sun, operated by REDWOOD COMMERCE, through paylivoocean.com.

  1. Digital Products Only

Livo Sun sells digital products, including eBooks, guides, workbooks, journals, and other downloadable resources.

No physical product will be shipped. Because our products are delivered electronically, there is no physical item to return and no return shipping process.

  1. General Refund Policy

Due to the immediate and non-returnable nature of digital products, all sales are generally final once the download link, file, or other form of digital access has been delivered.

This policy does not limit any non-waivable consumer rights available under applicable law.

  1. Eligible Refund Requests

We may approve a full or partial refund in the following situations:

• You were charged more than once for the same order.

• You received the wrong digital product because of an error on our part.

• The supplied file is corrupted, incomplete, or inaccessible, and we are unable to provide a working replacement.

• A technical failure on our side prevents delivery of the purchased digital product.

• We cancel an order without providing the purchased content.

• A refund is otherwise required by applicable law.

Whenever possible, we will first attempt to resolve the issue by resending the download email, providing a replacement file, correcting the access link, or offering reasonable technical assistance.

  1. Situations That Are Generally Not Eligible

Except where required by law, refunds are generally not available when:

• You change your mind after the digital product has been delivered.

• You purchased the wrong product despite the title and description being displayed before checkout.

• You expected a printed or physical product even though the item was identified as digital.

• You no longer want or need the digital product.

• You failed to review the product description or disclosed file requirements before purchasing.

• The product does not match a personal preference or expectation that was not included in the product description.

• You are unable to use the product because of a device, software, or application issue unrelated to a defective file supplied by us.

• You shared, copied, distributed, resold, or otherwise used the digital product in violation of its license terms.

  1. Requesting Assistance or a Refund

Please contact us within 7 calendar days of the transaction at:

Email: eliasgades9149700@outlook.com
Phone: +1 847-865-4629

Please include:

• Your full name.

• Your order number.

• The email address used at checkout.

• The name of the digital product.

• A clear description of the issue.

• Screenshots or error messages, when applicable.

Submitting a request does not automatically guarantee a refund. Each request will be reviewed based on the circumstances, the delivery status, available download records, this policy, and applicable law.

  1. Missing Download Email

If you do not receive your download email, please check your spam, junk, promotions, and other filtered folders.

You should also confirm that the email address entered during checkout is correct. If the email still cannot be found, contact us so we can verify the order and resend access when appropriate.

  1. Approved Refunds

If a refund is approved, it will be issued to the original payment method whenever possible.

We generally submit approved refunds within 5 business days. Your bank, card issuer, or payment provider may require additional time to display the credit on your account.

Original currency conversion differences, foreign transaction fees, and processing times are controlled by the relevant financial institutions and are outside our control.

  1. Unauthorized Use and Abuse

We reserve the right, to the extent permitted by law, to deny requests involving suspected fraud, policy abuse, unauthorized redistribution, repeated download activity inconsistent with personal use, or violations of our Terms of Service.

  1. Contact Information

Livo Sun is operated by REDWOOD COMMERCE.

Website: paylivoocean.com
Email: eliasgades9149700@outlook.com
Phone: +1 847-865-4629
Address: 1331 Wild Geranium Dr, Richmond, Texas 77406, United States

Business hours: Monday through Friday, 9:00 AM to 5:00 PM Central Time, excluding United States federal holidays.