Contact information

CONTACT INFORMATION

Last updated: September 25, 2026

Livo Sun is an online store specializing in Christian eBooks, devotionals, workbooks, journals, guides, and other digital resources.

Customer Support

Email: [LIVO SUN SUPPORT EMAIL]

Business hours: Monday through Friday, 9:00 AM to 5:00 PM, according to our business location, excluding public holidays.

We normally respond within one to three business days. Response times may be longer during holidays, weekends, technical incidents, or unusually high request volumes.

Business Information

Store name: Livo Sun

Legal business name: [LEGAL BUSINESS NAME]

Business address: [FULL BUSINESS ADDRESS]

Phone: [BUSINESS PHONE OR WRITE “AVAILABLE BY EMAIL”]

Payment descriptor: [NAME THAT CUSTOMERS WILL SEE ON THEIR CARD STATEMENT]

When Contacting Us

To help us locate and resolve your request, please include:

• Your full name.
• Your order number.
• The email address used during checkout.
• The name of the digital product.
• A clear description of your question or problem.
• Screenshots or error messages, when relevant.

Digital Delivery Support

If you did not receive your download:

• Check your spam, junk, promotions, and filtered email folders.
• Confirm that the payment was successfully completed.
• Confirm that you entered the correct email address during checkout.
• Search your inbox for “Livo Sun.”

If the file or link still cannot be accessed, contact us using the support email above.

Refund and Billing Support

For duplicate charges, incorrect products, defective files, delivery failures, or refund requests, contact us before submitting a payment dispute whenever reasonably possible.

Contacting us first does not remove or restrict any rights provided by applicable law or by your payment provider.

Security Notice

Never send your complete credit card number, card security code, account password, or other sensitive payment credentials by email.

We may request limited information necessary to locate and verify an order, but we will not ask for your complete card information or account password.

Legal and Privacy Requests

Requests involving personal data, copyright, intellectual property, legal notices, or regulatory matters may be submitted through the customer support email listed above. Please clearly identify the nature of your request in the subject line.